TERMS OF SERVICE

Updated: 29.10 2025

SHALOM HEBREW – TERMS OF SERVICE

Please read these Terms of Service (hereinafter – the “Terms”) carefully before using the Shalom Hebrew website and services (as defined below).
If you do not accept these Terms in their entirety, including the agreement to arbitrate on an individual basis any claims between you and Shalom Hebrew (referred to as “Shalom Hebrew”, “we”, and “us”), you must not access or use the Shalom Hebrew Platform.

1. GENERAL INFORMATION

1.1. Terms of Service

These Terms describe the terms and conditions applicable to your access and use of the website located at www.shalomhebrew1.com, related mobile applications, and any associated digital tools (collectively, the “Shalom Hebrew Platform”).
Use of the services is subject to these Terms and any other rules or policies published on the Website or otherwise made available to you by Shalom Hebrew.

By creating an account or purchasing services on the Shalom Hebrew Platform, you agree that you are entering into a legally binding agreement with Shalom Hebrew effective from the date of your registration or purchase, and you confirm your unconditional acceptance of these Terms.

These Terms, together with the Refund and Payment Policy, Privacy Policy, Cookies Policy, and any additional service-specific terms, form a legally binding agreement between Shalom Hebrew and any user or visitor of the Platform.

As a user or visitor of the Platform, the collection, use, and sharing of your personal data are subject to the Privacy Policy and Cookies Policy, as may be amended from time to time.

1.2. Shalom Hebrew Services

You may access and use the Shalom Hebrew Platform as:
(a) a Student, who purchases Hebrew lessons, courses, or learning packages through the Platform; or
(b) a Visitor, who browses or accesses the website for informational purposes.

Throughout these Terms, “you” or “your” refers to any user accessing or using the services (each a “User”).

Shalom Hebrew provides an online learning platform where students can purchase live Hebrew lessons, digital courses, and other educational content (the “Services”).
All lessons are delivered by certified Hebrew teachers who work with or are affiliated with Shalom Hebrew.

You are responsible for obtaining and paying for any equipment and internet service necessary to access the services.
We may modify, suspend, or discontinue parts of the Shalom Hebrew Platform or Services at any time and for any reason, without prior notice.

1.3. Amendments to these Terms

We reserve the right to amend or modify these Terms at any time by publishing an updated version on the Website and notifying you via email or through the Platform in case of material changes.
The most recent version will always be available on this page.

If you do not agree with the updated Terms, you may terminate your use of the Services and delete your account.
Continuing to use the Services after the Terms are updated constitutes your consent to the revised Terms.

2. OBLIGATIONS

2.1. Eligibility

Services are available only to individuals who are 18 years or older and who can form legally binding contracts under applicable law.
Individuals under 18 but not younger than 13 may use the Services only under the supervision of a parent or legal guardian, who is fully responsible for all actions performed by the minor.

You confirm that you will not allow anyone under 13 to use the Services.

2.2. Verification (for teachers and collaborators)

Shalom Hebrew may request that any teacher, staff member, or collaborator provide a valid government-issued ID and educational credentials (such as diplomas or certificates).
Such documents may be reviewed to verify authenticity and then securely deleted from our servers once verification is complete.

Shalom Hebrew does not guarantee or represent the accuracy or completeness of any information provided by independent teachers or third parties.

You assume all risks when using the Services, including without limitation any and all of the risks associated with any online or offline interactions with other Users.
When interacting with other Users, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other people you don’t know. Neither Shalom Hebrew nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any User of the Services.

2.3. Consumer Reports

Shalom Hebrew may or may not utilize third-party consumer reporting agencies that perform, among other things, criminal background checks, sex offender registry checks, motor vehicle records checks, credit checks, and identification verifications (“Consumer reports”). Shalom Hebrew does not endorse or make any representations or warranties regarding the reliability of such Consumer reports or the accuracy, timeliness, or completeness of any information in the Consumer reports. Shalom Hebrew does not independently verify information in the Consumer reports.
You hereby consent to Shalom Hebrew collecting, using, and disclosing the information in the Consumer reports. You understand and agree that Shalom Hebrew may, in its sole discretion, review and rely on the information in the Consumer reports in deciding whether to suspend or terminate a User account or to investigate a complaint about a User, but that Shalom Hebrew shall not be responsible or liable in any way in the event that any information in the Consumer reports about any person, including without limitation any User, is not accurate, timely or complete.
Users who are the subject of Consumer reports may contact the third-party consumer reporting agency to dispute such information’s accuracy, timeliness, or completeness. Shalom Hebrew reserves the right to suspend and/or terminate a User account based on the information in the Consumer reports or for any other reason at Shalom Hebrew’s sole discretion.

2.4. Privacy

You may use the Shalom Hebrew Platform without providing personally identifiable information. When using the Services, you may be requested to provide your personal data. To learn more about our privacy practices, please refer to the Shalom Hebrew Privacy Policy.

2.5. Payment

Payment processing on the Shalom Hebrew Platform is provided by third-party payment processors including, but not limited to Braintree, PayPal, Stripe, Skrill, Payoneer, and Transfer Wise or Morning, allowing us to:
a. bill the Students in lieu of directly processing your billing information;
b. enable payouts to the Tutors.
For the avoidance of doubt, payment made by the Student to Shalom Hebrew shall satisfy the Student’s obligation with respect to the payment to the Tutor for the tutoring services provided via the Shalom Hebrew Platform.
Please review the additional payment terms as specified in the Refund and Payment Policy.
More details on the security of your payment and billing information may be found in our Privacy Policy.

2.6. Refund

Shalom Hebrew strives to ensure a clear understanding of the financial relations between Students and Tutors with respect to the Services we provide. Please check our Refund and Payment Policy to find out more about how we handle refunds. To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.

3. RIGHTS AND LIMITS

3.1. Your Right to Use the Shalom Hebrew Platform

In case you are a Student, Shalom Hebrew hereby grants you, on the Terms set forth herein, a non-transferable, non-sublicensable, non-exclusive, limited right to access and use the Shalom Hebrew Platform solely for your non-commercial personal use.
In case you are a Tutor, Shalom Hebrew hereby grants you, on the Terms set forth herein, a non-transferable, non-sublicensable, non-exclusive, limited right to access and use the Shalom Hebrew Platform solely for the provision of the tutoring services to the Students.
You agree not to view, copy, or procure content or information from the Shalom Hebrew Platform by automated means (such as scripts, bots, spiders, crawlers, or scrapers), or to use other data mining technology or processes to frame, mask, extract data or other materials from the Shalom Hebrew Platform (except as may be a result of the standard search engine or Internet browser usage) unless formally authorized by Shalom Hebrew under separate written agreement.
You agree not to inquire about the engagement of or to engage Tutors to complete assignments, write papers, take quizzes, or otherwise do work on your behalf. Further, you agree not to use the Services for any purpose that violates the academic honesty policy or other conduct policies of your school, university, academic institution, or workplace.
No Shalom Hebrew materials made available to you as part of the Services may be copied, reproduced, modified, republished, downloaded, uploaded, posted, transmitted, or distributed in any form or by any means without Shalom Hebrew’s prior written permission or as expressly provided in these Terms.
You may not share or transfer your account credentials with any third party.
Shalom Hebrew may impose reasonable limits on your scope of access to the Shalom Hebrew Platform, including limits on time or volume of information accessed or devices used to access the Shalom Hebrew Platform, to prevent unauthorized third-party use of the Services.
All rights not expressly granted herein are reserved.

3.2. Your Account

Certain of our Services are reserved for registered users only. To become a registered user, you must create a Student or Tutor account on the Shalom Hebrew Platform. You agree that you are responsible for protecting your account credentials from unauthorized use, and you are responsible for all activity that occurs under those account credentials. You agree to notify us immediately if you believe that any of your account credentials have been or may be used without your permission so that appropriate action can be taken.

You may use the Shalom Hebrew Platform and its features without being a registered user.
This shall not preclude the application of these Terms and other Shalom Hebrew’s rules and policies applicable to your use of the Shalom Hebrew Platform, including but not limited to when you interact with the Shalom Hebrew Platform.

You may not (i) create more than two accounts (one as a Tutor and one as a Student) to access the Shalom Hebrew Platform, (ii) share your account credentials with any third party, or (iii) transfer your account to any third party.
Shalom Hebrew is not responsible for any loss or damage caused by or expense incurred by you as a result of your failure to safeguard your account credentials.
You agree that you shall not rent, resell, or remarket the Shalom Hebrew Platform or provide access to the Services to any third party.

When you create an account on Shalom Hebrew, we may collect certain personal data directly from you, or if you create your account using a third-party service (Facebook, Google, Apple), we may collect personal data about you from the third-party service (your username or user ID associated with that third-party service).
By choosing to create an account using a third-party service, you authorize us to collect the personal data necessary to authenticate your account with the third-party service provider.

You may select a profile photo or connect your Google or Facebook account to be displayed within your Student account.
Please be advised that the provision of your photo is not obligatory to use our Services.
You may edit your account at your sole discretion.
The security of any personal data you choose to share within your account is subject to our Privacy Policy.

When you create a Tutor account, it is obligatory to provide your profile photo and a video introduction.
You may edit your account at your sole discretion.
Adding more details to your Tutor account may help you get the most out of your use of the Services, for instance, find more Students.
Therefore, it is your choice whether to include additional information within your account, such as country, language skills, education, and work experience.
The security of any personal data you choose to share within your account is subject to our Privacy Policy.

3.3. Direct Interactions

Shalom Hebrew does not take part in direct interactions between Students and Tutors except when we consider it advisable:
a. to ensure compliance with these Terms;
b. to improve our Services; or
c. as stated in our Refund and Payment Policy.

Shalom Hebrew does not have control over the tutoring services provided by the Tutors, any reviews or ratings provided by the Students, or any User acts and omissions.

3.4. Representations and Warranties

Tutor-Specific Representations

If you use the Services as a Tutor:
a. you will provide the tutoring services in accordance with these Terms and other policies set forth by Shalom Hebrew and made available to you via email or by posting on the Website;
b. you will provide the tutoring services in accordance with laws and regulations applicable in the state or country where you are providing the tutoring services;
c. you are solely responsible and fully liable for any violation of any local laws and regulations that apply to your provision of the tutoring services;
d. you will provide the tutoring services with reasonable care and skill and in accordance with generally recognized practices;
e. you have obtained all registrations, certifications, licenses, and other documentation that are required in the applicable jurisdiction for providing the tutoring services. It is your obligation to maintain the validity of all aforementioned documentation;
f. you will not provide tutoring services to the Students outside of the Shalom Hebrew Platform, receive payments from the Students directly, or encourage or solicit payment from the Student directly or through any channels other than those provided by Shalom Hebrew;
g. you acknowledge and agree that Shalom Hebrew may advertise tutoring services that you provide via the Shalom Hebrew Platform without any additional payment or obligation to you;
h. you acknowledge and agree that Shalom Hebrew may improve the video you provided for your account. The improvements can be made by editing the video, adding the Shalom Hebrew logo to the video, improving the quality of sound in the video, and publishing the video on Shalom Hebrew social media accounts with a description and link to the Tutor’s profile.

Student-Specific Representations

If you use the Services as a Student:
a. you agree to honor the commitments you make to the Tutor via the Shalom Hebrew Platform;
b. you agree that you will not circumvent or manipulate the fee structure, the billing process, or fees owed to Shalom Hebrew or the Tutor; and
c. you agree to use good faith efforts to interact with the Tutors.

3.5. Tutor Introduction Video and Profile Photo

Tutors grant Shalom Hebrew the rights to use Tutor’s introduction video, name, and profile photo for marketing, advertising, or promotional purposes, including but not limited to publishing on social media channels, video hosting, and streaming services, such as YouTube, Vimeo, Facebook, or others, as to ensure accessibility and visibility to the Students.
You may always request to remove any introduction videos published on social media channels, video hosting, and streaming services by writing to support@shalomhebrew1.com.

3.6. Tutor Ranking

Shalom Hebrew uses many pieces of information in order to show the Student the Tutors that best match the Student’s preferences.
The order in which Tutors are displayed depends on a number of factors including, but not limited to, the following:

• the subject the Student is searching for;
• the country of the Student;
• the Student’s preferred language on the Shalom Hebrew Platform;
• the time zone of the Student;
• the overlap in standard business hours between the Tutor and Student’s time zones;
• the overall availability of time slots on a Tutor’s calendar;
• the past performance of a Tutor in helping their Students achieve their learning goals;
• the Tutor profile information, including its completeness and the quality of the profile photo and introduction video;
• how responsive the Tutor is to the Students’ messages;
• the Student reviews and ratings;

• Student’s learning history on the Shalom Hebrew
• 7. User Complaints
• If a User has a complaint about Shalom Hebrew Services, they should contact Shalom Hebrew at complaint@shalomhebrew1.com with the subject line “Formal Complaint” (the “Complaint”), providing as much detail as possible about the Complaint.
  Shalom Hebrew shall respond to the User confirming receipt and shall investigate the matter.
  Upon receiving the Complaint, Shalom Hebrew customer support shall investigate the Complaint internally, taking into account the importance and complexity of the issue or issues raised. If the Complaint relates to a specific Shalom Hebrew employee, another representative will help with the investigation in their place.
  Shalom Hebrew shall respond to the User with its findings in response to the Complaint, and, where applicable, with a suggested solution.
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• 8. Referral Program
• The Students (henceforth the “Student Referrer”) and the Tutors (henceforth the “Tutor Referrer”) may invite another individual who is not and has never been a registered user of the Shalom Hebrew Platform (henceforth the “Referee”) with a referral link. Clicking on this referral link entitles the Referee to a discount on their initial purchase via the Shalom Hebrew
  Referral links are only valid for and may be redeemed by the Referee to whom they are sent.
  We reserve the right to terminate any accounts found in violation and remove any credits or referral bonuses accumulated in breach of these Terms or promotional terms with or without notice.
  Eligibility for discounts and referral bonuses is determined by Shalom Hebrew at its sole discretion, and we reserve the right to revoke a discount or referral bonus if we determine you are not eligible.
  The eligibility requirements and other conditions will be disclosed when you sign up for the Services or as otherwise communicated to you by Shalom Hebrew.
• Students:
  The Student Referrer will be entitled to receive a discount when the Referee makes their initial purchase using the discount from the referral link. The discount amount for the Student Referrer and the Referee is subject to change.
  Credits are valid only for booking lessons on Shalom Hebrew, are not redeemable for cash, and may not be resold. Credits will be valid for 180 days from the Referrer’s most recent log-in date. If the Referrer has not logged in for 180 days, all credits will expire and will no longer be recoverable.
• Tutors:
  The Tutor Referrer will be entitled to receive a referral bonus for every purchase the Referee makes. The referral bonus can be withdrawn as cash. The referral bonus amount for the Tutor Referrer and Referee is subject to change.
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• 9. Limits
• While using the Services, you agree to abide by the User Code of Conduct.
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• SHALOM HEBREW CONTENT
• Users have a personal, non-transferable, non-exclusive right to use the Shalom Hebrew Content of the Shalom Hebrew Platform subject to these Terms.
  The “Shalom Hebrew Content” means all information, text, images, data, links, or other material created by us and accessible through the Shalom Hebrew
  The Content may contain typographical errors, other inadvertent errors, or inaccuracies.
  We reserve the right to make changes to the Shalom Hebrew Content without obligation to issue any notice of such changes.
  You may view, copy, download, and print the Shalom Hebrew Content that is available on the Platform, subject to the following conditions:
  a. The Shalom Hebrew Content is available solely for your personal use. No part of the Shalom Hebrew Platform or the Shalom Hebrew Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose;
  b. The Shalom Hebrew Content may not be modified;
  c. Copyright, trademark, and other proprietary notices may not be removed.
• Nothing contained on the Shalom Hebrew Platform should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Shalom Hebrew Platform or any Shalom Hebrew Content, except:
  (a) as expressly permitted by these Terms; or
  (b) with our prior written permission or the permission of such third party that may own the trademark or copyright of the Shalom Hebrew Content.
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• USER-GENERATED CONTENT
• The “User-generated Content” means all comments, remarks, information, feedback, text, photographs, links, data, images, video, music, or other material that you or any User post to any part of the Shalom Hebrew Platform or provide to Shalom Hebrew, including such content or information that is posted as a result of surveys.
• We are not responsible or liable for the conduct of Users or for views, opinions, and statements expressed in the User-generated Content submitted for public display through the Shalom Hebrew We do not prescreen information posted online. We are acting as a passive conduit for such distribution and may not be responsible for the User-generated Content.
• Any opinions, advice, statements, services, offers, or other information in the User-generated Content expressed or made available by Users are those of the respective author(s) or distributor(s) and not of Shalom Hebrew.
  We neither endorse nor guarantee the accuracy, completeness, or usefulness of any such User-generated Content.
  You are responsible for ensuring that the User-generated Content submitted to the Shalom Hebrew Platform is not provided in violation of any copyright, trade secret, or other intellectual property rights of another person or entity.
  You shall be solely liable for any damages resulting from any infringement of copyrights, trade secrets, or other intellectual property rights, or any other harm resulting from your use, uploading, posting, or submission of the User-generated Content to the Shalom Hebrew
• We have the right, but not the obligation, to randomly monitor, edit, or remove any User-generated Content submitted on or through the Shalom Hebrew Platform at any time.
• If you believe that your intellectual property rights have been infringed, please submit your complaint to legal@shalomhebrew1.com.
  You may report all types of intellectual property claims, including, but not limited to, copyright, trademark, and patent claims.
  We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances.
• Tutor Materials. The Tutor retains full ownership of any original materials they create, including but not limited to lesson plans, worksheets, presentations, and other teaching resources (“Tutor-Created Materials”). Any third-party materials properly licensed by the Tutor (“Tutor-Licensed Materials”) remain the property of the original rights holder.
• By sharing Tutor-Created Materials or Tutor-Licensed Materials with the Student as part of the tutoring services, the Tutor allows Shalom Hebrew to facilitate the Student’s access to, display, and store such materials solely to support the delivery of the tutoring service for as long as it is reasonably necessary to complete educational objectives initiated during the tutoring services.
• Federal law restricts lobbying activities by tax-exempt organizations. “Lobbying” includes certain activities intended to influence legislation. The User-generated Content does not constitute lobbying by Shalom Hebrew but may constitute lobbying by you or an organization you represent. You are responsible for complying with any applicable lobbying restrictions.
• LINKS TO THIRD-PARTY WEBSITES
• The Shalom Hebrew Platform may contain links to non–Shalom Hebrew websites.
  These links are provided to you as a convenience and/or ancillary to the Services, and Shalom Hebrew is not responsible for the content of any linked website.
  Any non–Shalom Hebrew website accessed from the Shalom Hebrew Platform is independent from Shalom Hebrew, and Shalom Hebrew has no control over that website’s content.
  In addition, a link to any non–Shalom Hebrew website does not imply that Shalom Hebrew accepts any responsibility for the content or use of such a website.
  Use of any third-party website is subject to its terms of service and privacy policy.
  We request that the Users exercise caution and good judgment when using third-party websites.
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• ADVERTISEMENT
• Shalom Hebrew may run advertisements and promotions sponsored by third parties on the Shalom Hebrew
  Your correspondence or business dealings with, or participation in promotions of, advertisers other than Shalom Hebrew found on or through the Services — including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings — are solely between you and such advertiser.
  Shalom Hebrew is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non–Shalom Hebrew advertisers on the Platform.
  Shalom Hebrew may also display advertisements on non–Shalom Hebrew websites to promote the tutoring services offered through the Platform and help generate more Student leads.
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• NO IMPLIED ENDORSEMENTS
• In no event shall any reference to any third party or third-party product or service be construed as an approval or endorsement by Shalom Hebrew of that third party or of any product or service provided by a third party.
  Shalom Hebrew does not endorse, warrant, or guarantee any product or service offered by any third party and will not be a party to or in any way monitor any transaction involving any third-party providers of products or services.
  As with any online purchase or transaction, you are responsible for exercising caution and good judgment.
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• RELATIONS BETWEEN SHALOM HEBREW AND USERS
• In providing its Services, Shalom Hebrew acts as an intermediary platform connecting Students and Tutors and providing tools to facilitate tutoring services.
  You acknowledge and agree that Shalom Hebrew is a technology service provider and does not itself provide language teaching or tutoring services.
• Shalom Hebrew does not serve as an employer of any User unless subject to a separate signed, written employment agreement.
  Users may use the Services only for providing or receiving tutoring services as outlined in these Terms.
• Accordingly, Shalom Hebrew will not be liable for any tax withholdings or employment-related obligations (including unemployment insurance, worker’s compensation, or social security).
  Each User is solely responsible for complying with applicable tax laws in their jurisdiction.
  You agree to compensate Shalom Hebrew for any fees, claims, fines, or liabilities arising from your failure to meet your tax or legal obligations.
• Users act as independent contractors, not employees, agents, or representatives of Shalom Hebrew.
  You are solely responsible for your own costs and expenses, and you may not bind Shalom Hebrew in any contractual or legal way.
  Where law might imply an employment relationship, you agree to waive any claim that could arise from such classification.
  Users are not entitled to any employee benefits offered by Shalom Hebrew, such as insurance, paid leave, or retirement plans.
• Tutors are independent contractors who decide when and how they teach, what materials they use, and how they deliver their lessons.
  Students are responsible for choosing Tutors that fit their learning goals and should review their profiles, credentials, and feedback before booking.
  Tutors have full discretion to accept or decline Students and may work with other platforms or clients, including Shalom Hebrew’s competitors, provided they comply with these Terms.
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• ASSIGNMENT
• You may not assign or transfer your rights or obligations under these Terms, in whole or in part, to any third party without Shalom Hebrew’s prior written consent.
  These Terms shall be binding upon and inure to the benefit of both parties, their respective successors, permitted transferees, and assigns.
• LINKS TO THIRD-PARTY WEBSITES
• The Shalom Hebrew Platform may contain links to non–Shalom Hebrew websites.
  These links are provided to you as a convenience and/or ancillary to the Services, and Shalom Hebrew is not responsible for the content of any linked website.
  Any non–Shalom Hebrew website accessed from the Shalom Hebrew Platform is independent from Shalom Hebrew, and Shalom Hebrew has no control over that website’s content.
  In addition, a link to any non–Shalom Hebrew website does not imply that Shalom Hebrew accepts any responsibility for the content or use of such a website.
  Use of any third-party website is subject to its terms of service and privacy policy.
  We request that the Users exercise caution and good judgment when using third-party websites.
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• ADVERTISEMENT
• Shalom Hebrew may run advertisements and promotions sponsored by third parties on the Shalom Hebrew
  Your correspondence or business dealings with, or participation in promotions of, advertisers other than Shalom Hebrew found on or through the Services — including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings — are solely between you and such advertiser.
  Shalom Hebrew is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non–Shalom Hebrew advertisers on the Platform.
  Shalom Hebrew may also display advertisements on non–Shalom Hebrew websites to promote the tutoring services offered through the Platform and help generate more Student leads.
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• NO IMPLIED ENDORSEMENTS
• In no event shall any reference to any third party or third-party product or service be construed as an approval or endorsement by Shalom Hebrew of that third party or of any product or service provided by a third party.
  Shalom Hebrew does not endorse, warrant, or guarantee any product or service offered by any third party and will not be a party to or in any way monitor any transaction involving any third-party providers of products or services.
  As with any online purchase or transaction, you are responsible for exercising caution and good judgment.

9. RELATIONS BETWEEN SHALOM HEBREW AND USERS

In providing its Services, Shalom Hebrew acts primarily as a platform connecting Students and Tutors and providing tools to facilitate Hebrew tutoring services.
You acknowledge and agree that Shalom Hebrew is a technology and educational service provider and, except where otherwise specified, does not itself provide tutoring services directly.

Shalom Hebrew works with two types of Tutors:

1. Employed Tutors – teachers who are officially employed by Shalom Hebrew under a written employment agreement and operate as part of the company’s internal teaching staff.
2. Independent Tutors (Freelancers) – teachers who provide tutoring services through the Shalom Hebrew Platform as independent contractors, managing their own teaching schedules, materials, and tax obligations.

Unless otherwise specified in a signed employment contract, Tutors are not employees of Shalom Hebrew, and the company does not serve as their employer.
Independent Tutors are solely responsible for their taxes, insurance, and compliance with local regulations related to self-employment.
Each Independent Tutor decides when and how to provide lessons, what materials to use, and how to conduct the teaching process.

Shalom Hebrew shall not be responsible for any tax withholding, employment benefits, or obligations unless explicitly stated in a written employment contract.
Users agree to indemnify Shalom Hebrew for any claims, fines, or liabilities arising from their failure to comply with tax or labor obligations.

Tutors (whether Employed or Independent) are responsible for providing their services with professionalism, care, and in accordance with applicable laws.
Students are responsible for selecting a suitable Tutor and reviewing their background, profile, and feedback before booking.
Tutors may work with other platforms or clients, including Shalom Hebrew’s competitors, provided that such activity does not breach these Terms or any signed agreement with Shalom Hebrew.

No User shall be deemed an employee, agent, or legal representative of Shalom Hebrew unless expressly stated otherwise in a signed written agreement.
Users are not entitled to any benefits (insurance, paid leave, pension, or similar) unless they are formally employed under contract with Shalom Hebrew.

  Shalom Hebrew Policy:
The company respects copyright owners’ rights and handles complaints submitted under the U.S. DMCA (Digital Millennium Copyright Act).

  How to File a Complaint:
The notice must include:

• A description of the copyrighted work that has been infringed.
• The exact location of the infringing material on the website.
• Your contact information (name, address, phone number, and email).
• A statement made in good faith that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act on their behalf.

  Where to Send It:
Send the complaint to Shalom Hebrew’s copyright agent at info@shalomhebrew1.com.

  Warning:
Submitting a false or misleading claim may result in legal penalties, including fines or criminal prosecution.

  Company Rights:
Shalom Hebrew may remove infringing material or limit/terminate accounts of users who violate copyright laws, even if it is not a repeat offense.

18. Product and Service Liability

    1. General Disclaimer
    Shalom Hebrew and/or anyone acting on its behalf shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use of any product or service purchased through the website, including online courses, private lessons, or digital content.

    2. Educational Purpose Only
    All materials, lessons, videos, and information provided on the Shalom Hebrew website are intended for educational purposes only. The content does not constitute professional, academic, or legal advice, and should not be relied upon as such.

    3. User Responsibility
    The responsibility for the use and interpretation of any information, material, or advice provided on the site — including but not limited to forums, chat tools, AI interactions, or learning exercises — rests solely with the user.

    4. No Warranty
    Shalom Hebrew makes every effort to ensure the accuracy and reliability of its content; however, it does not guarantee that the information will be error-free, up-to-date, or uninterrupted. All products and services are provided on an “as-is” and “as-available” basis.

    5. Limitation of Liability
    By using this website and its services, the user agrees that Shalom Hebrew shall not be responsible for any damage, loss, or claim resulting from the use or inability to use the content or services offered, including reliance on any information provided.

    
    

    19. LIMITATION OF LIABILITY

19.1. Disclaimer

In no event shall Shalom Hebrew, its affiliates, and licensors be liable to any User of the Shalom Hebrew Platform or any other person or entity for any direct, indirect, special, incidental, consequential, or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, loss of use, or costs of obtaining substitute goods or services) arising out of use, inability to use, unauthorized access to, or misuse of the Shalom Hebrew Platform or any information contained thereon, whether based upon warranty, contract, tort (including negligence) or otherwise, even if Shalom Hebrew has been advised of the possibility of such damages or losses.

19.2. Limitation

You agree that Shalom Hebrew’s total cumulative liability in connection with these Terms, the Shalom Hebrew Platform, the Services, the Shalom Hebrew Content, or any listings or services, whether in contract, tort, or otherwise, shall not exceed the amounts, if any, you paid to Shalom Hebrew for the Services in the then-prior three months.

19.3. Waiver of Class Action

Any claims brought by you or Shalom Hebrew must be brought in that party’s individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

20. EXCLUSIONS

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

21. INTERNATIONAL

The Shalom Hebrew Platform may be accessed from countries other than Israel. The Shalom Hebrew Platform and the Services may contain references to products or services that are only available within specific countries or territories. Any such references do not imply that such products or services will be made available outside those territories.

If you access and use the Shalom Hebrew Platform outside Israel, you are responsible for complying with all applicable local laws and regulations.

We make no representation that information on the Shalom Hebrew Platform is appropriate or available for use outside Israel. Those who choose to access the Shalom Hebrew Platform from outside Israel do so on their own initiative and at their own risk.

22. EXPORT CONTROL

The laws of Israel and other applicable jurisdictions may prohibit the transmission, export, and re-export of certain products, services, downloadable software, and data (technical data) to particular persons, territories, and foreign states. Nothing from the Services may be exported in any way in violation of such laws.

To comply with these regulations, it is not allowed for users in the following areas to access all or certain parts of the Shalom Hebrew Platform:

• Iran
• Sudan
• Crimea
• Cuba
• Syria
• North Korea
• Temporarily occupied territories of Donetsk and Luhansk oblast of Ukraine
• Any other country or region restricted by law (as may be updated from time to time).

Depending on your exact location, you may encounter an IP or payment purchase block when attempting to enroll in or otherwise access the Shalom Hebrew Platform.

23. LIQUIDATED DAMAGES

Shalom Hebrew and a User hereby acknowledge and agree that the funds that may be withheld under Section 14 of these Terms shall constitute liquidated damages and not penalties, and are in addition to all other rights of Shalom Hebrew in the event of a breach of these Terms.

Shalom Hebrew and a User further acknowledge that:
(i) the amount of loss or damages likely to be incurred is incapable or is difficult to precisely estimate;
(ii) the amounts specified in the abovementioned section bear a reasonable relationship to, and are not plainly or grossly disproportionate to, the probable loss likely to be incurred in connection with any material breach of the agreement by a User; and
(iii) one of the reasons for Shalom Hebrew and a User reaching an agreement as to such amounts was the uncertainty and cost of litigation regarding the question of actual damages.

24. INDEMNIFICATION

By using the Services, you agree to indemnify, hold harmless, and defend Shalom Hebrew and its subsidiaries, affiliates, shareholders, officers, directors, agents, licensors, suppliers, employees, and representatives from any claims, damages, losses, liabilities, and all costs and expenses of defense (including attorneys’ fees) resulting directly or indirectly from a claim by a third party that arises in connection with your use of the Services, including but not limited to:

(a) acts and/or omissions on or off the Shalom Hebrew Platform;
(b) violation of any rights of another, including without limitation any alleged infringement of intellectual property or other rights of any person or entity relating to the Shalom Hebrew Platform;
(c) breach of these Terms;
(d) disputes with or between other Users;
(e) use and/or misuse of the Shalom Hebrew Platform, including any information, content, and/or materials thereon;
(f) violation of any applicable law or regulation;
(g) inaccurate, untimely, incomplete, or misleading User information, including during registration or profile setup;
(h) misstatements and/or misrepresentations;
(i) use of links to third-party websites, including such websites’ availability, terms of use, privacy policies, content, or products;
(j) User information and any acts or omissions related to such information;
(k) use of any information in third-party reports;
(l) use of third-party payment processors; and/or
(m) use of any services, products, contracts, or arrangements made or provided based on information, content, and/or materials obtained on or through the Shalom Hebrew Platform.

You further agree to cooperate as reasonably requested by Shalom Hebrew in the defense of any such claims. Shalom Hebrew reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Users, and you shall not settle any claim or matter on behalf of Shalom Hebrew without its prior written consent.

In the event that you have a dispute with any User, you hereby release Shalom Hebrew (and its officers, directors, agents, investors, subsidiaries, employees, contractors, and any other third parties related to the Services) from any and all claims, demands, or damages (actual or consequential) of every kind, known and unknown, arising out of or in any way related to such disputes.

If you are a California resident, you waive California Civil Code Section 1542, which states:

“A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

25. DISPUTE RESOLUTION

Any dispute arising out of consumer claims shall be finally resolved by individual arbitration before a single arbitrator, conducted in the English language in Tel Aviv, Israel, under the Commercial Arbitration Rules of the Israeli Institute of Commercial Arbitration or another recognized arbitration body mutually agreed upon by the parties.

All disputes arising out of or relating to these Terms shall be finally resolved by individual arbitration. The arbitration will be conducted in Tel Aviv, Israel, except that a User residing outside Israel may elect to have the arbitration conducted online or at a mutually agreed location that does not place an unreasonable burden on the User. The individual arbitration must be before a single arbitrator, conducted in English or Hebrew (as mutually agreed), under the Commercial Arbitration Rules of the Israeli Institute of Commercial Arbitration or an equivalent arbitration institution.

Any arbitration under these Terms will be between an individual User and Shalom Hebrew. To the fullest extent permitted by applicable law, and except as expressly provided below, you and Shalom Hebrew expressly waive any entitlement to resolve disputes in court or on a class, collective, or representative basis. You and Shalom Hebrew shall appoint as sole arbitrator a person mutually agreed upon by both parties, or, if the parties cannot agree within thirty (30) days of either party’s request for arbitration, such single arbitrator shall be selected by the arbitration institution upon the request of either party.

The parties shall bear equally the cost of the arbitration except:
(a) to the extent prohibited by applicable law;
(b) if the arbitrator determines that costs unique to arbitration (such as filing, administration, or arbitrator’s fees) would preclude a User from asserting a claim, the arbitrator may require Shalom Hebrew to pay a greater share of such costs; and
(c) the prevailing party shall, to the extent permitted or required by applicable law, be entitled to an award of reasonable attorneys’ fees and costs incurred in connection with the arbitration, in such an amount as may be determined by the arbitrator.

All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction. Notwithstanding this, an application may be made to any court for judicial confirmation or enforcement of the arbitral award.

Notwithstanding the foregoing, Shalom Hebrew shall be entitled to seek temporary injunctive relief, security, or other equitable remedies from a court of competent jurisdiction in Israel.

26. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, excluding any conflict-of-law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods, the 1974 Convention on the Limitation Period in the International Sale of Goods, and the Protocol amending the 1974 Convention done at Vienna on April 11, 1980.
However, to the fullest extent permissible under law, the Israeli Arbitration Law, 1968, shall govern Section 25 of these Terms (entitled Dispute Resolution).

27. NON-SOLICITATION

Without limitation, the Services may not be used to solicit for any other business, website, or service. You may not solicit, advertise for, or contact in any form Users of the Shalom Hebrew Platform for employment, contracting, or any other purpose not related to the Services provided through Shalom Hebrew, without the express written permission of Shalom Hebrew.

You may not use the Services to collect usernames and/or email addresses of Users by electronic or other means without Shalom Hebrew’s express prior written consent.

28. HEADINGS

The headings and captions used in these Terms are for convenience only and are not to be considered when interpreting or construing these Terms.

29. ENTIRE AGREEMENT; SEVERABILITY

These Terms, together with any amendments and any additional agreements you may enter into with Shalom Hebrew in connection with the Services, constitute the entire agreement between you and Shalom Hebrew concerning the Services.

If any part of these Terms is held to be unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

30. CONTACTS

    to sumapp 

    REFUND & CANCELLATION POLICY

    All lessons provided by Shalom Hebrew are live and personalized. Once a lesson has been completed, it is non-refundable.

    For lesson packages, refunds are available for unused lessons within 14 days of purchase, provided that no lesson from the package has been used.

    If a lesson cannot take place due to a technical issue or cancellation by Shalom Hebrew or its tutors, the Student will be entitled to either a rescheduled session or a credit equal to the value of the canceled lesson, at no additional cost.

    To request a refund or cancellation, please email info@shalomhebrew1.com with your full name, purchase date, and reason for the request.

    All refunds are issued to the original payment method within a reasonable processing period.
    Shalom Hebrew reserves the right to refuse a refund request if it determines that the services were delivered as agreed.

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    SERVICE WARRANTY

    Shalom Hebrew provides its services with reasonable care and professional skill. However, no specific learning outcomes, grades, or results are guaranteed.
    The Student acknowledges that learning progress depends on individual effort, attendance, and practice.

    In the event of a service deficiency or technical issue attributable to Shalom Hebrew, the sole and exclusive remedy shall be, at Shalom Hebrew’s discretion, a replacement lesson or credit in accordance with the Refund & Cancellation Policy.

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    PAYMENT TERMS

    All payments for lessons, packages, or courses must be made in advance through the approved payment processors listed on the Platform (such as Stripe, PayPal, or Morning).

    All prices on the Shalom Hebrew Platform are shown in New Israeli Shekels (₪) unless stated otherwise.
    Prices are inclusive of VAT when required by applicable law.

    Shalom Hebrew reserves the right to adjust prices, fees, or promotions at any time. Any changes will apply only to new purchases.

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    LESSON CANCELLATION POLICY

    Students may reschedule or cancel a booked lesson up to 24 hours before the scheduled start time without penalty.

    Cancellations made less than 24 hours before the lesson, or failure to attend a lesson without prior notice, will result in the lesson being charged in full and marked as completed.

    Tutors who need to cancel a lesson must notify the Student at least 24 hours in advance.
    If a Tutor cancels without sufficient notice, the Student will be entitled to a rescheduled session or credit.

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    CHECKOUT CONFIRMATION

    By completing a purchase on the Shalom Hebrew website, you confirm that you have read, understood, and agreed to the Terms of Service and Privacy Policy.
    This acknowledgment is displayed at checkout near the payment button and constitutes your legal consent to all Shalom Hebrew policies.

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    DELIVERY OF SERVICES

    All services are delivered online via the Shalom Hebrew Platform (e.g., through Zoom or Google Meet).
    Access to lessons, digital courses, or educational materials becomes available immediately after payment confirmation.

    Shalom Hebrew may provide instructions, access links, or digital content through email or within the user dashboard.
    You are responsible for ensuring a stable internet connection and compatible device for participating in online lessons.

For additional information or if you have any questions about these Terms, please contact us at:
info@shalomhebrew1.com

 

Shalom Hebrew Privacy Policy

Updated: OCTOBER  29, 2025

Data Controller:

Shalom Hebrew .
Address: Arlozorov 34, Ramat Gan, Israel
Email: info@shalomhebrew1.com

Data Protection Officer (DPO):

Email: info@shalomhebrew1.com

Representative:

Introduction

Shalom Hebrew is committed to protecting your personal data. This Privacy Policy has been written in clear and accessible language to help you understand how we collect, use, store, and protect your personal information.

Before you provide your personal data or consent to its processing through any form on our website or platform, please read this Privacy Policy carefully to ensure that you fully understand the conditions under which we process and protect your information.

This Privacy Policy applies to your use of the Shalom Hebrew services, as defined in our Terms of Service. It explains when, where, and why we process personal data of users who access the Shalom Hebrew Platform, how we use that data, the circumstances under which we may share it with others, your rights regarding your personal data, and how we keep it secure.

GENERAL

Access to the Shalom Hebrew Platform (including the website, related software, and mobile application) is available with or without the need to create an account. You can browse our website without registering.
However, to use certain features — such as the Shalom Hebrew mobile application, book lessons, or access personalized learning tools — you need to create an account first.

Limited use of the Services is therefore possible without providing personal details (for example, browsing the website, viewing how Shalom Hebrew works, reading the blog, or exploring lesson options).
However, whenever you access the website, we may collect log information and technical data automatically (such as IP address, browser type, and access time) to ensure proper operation and security of our platform.

COOKIES AND DATA COLLECTION

When you access the Shalom Hebrew Platform, we may place cookies on your device to track your activity and improve your experience on the website. You can always choose to opt out of cookies, except for those that are essential for the website to function properly.

When you are a registered user, Shalom Hebrew may collect and process cookie identifiers and the data you specifically provide upon registration, including:

• first name and last name,
• email address,
• phone number,
• social network ID (if you sign in via Facebook or connect Google Calendar),
• time zone, interface language, IP address, and device type.

If you are a tutor, we may also collect and process additional data provided by you, including your postal code, gender, year of birth, city of residence, and educational background.

Registered users may also upload profile pictures and select a preferred currency to perform transactions in accordance with our Refund and Payments Policy.

You can find more details on the specific purposes of data collection and processing in the relevant sections of this Privacy Policy.

Shalom Hebrew may update this Privacy Policy from time to time. Please check this page periodically to ensure you are aware of any changes. Any updates will be posted here with a new modification date at the top of the page. If significant changes are made, we will notify you by email.

We may also occasionally test or introduce new features on the Shalom Hebrew Platform that may affect the way we process personal data. In such cases, we will notify you in advance and, where required by law, obtain your consent.

Any questions about this Policy or our data protection practices should be sent to info@shalomhebrew1.com.

1. What Is Personal Data and the Processing of Personal Data?

Personal data is any information about you that, alone or together with other information, allows someone to identify you as an individual.

Processing of personal data means any operation performed on personal data, whether automated or not — such as collecting, recording, storing, organizing, adapting, using, sharing, restricting, or deleting it.

A data subject is any identified or identifiable person whose data is processed — in this case, you as a user of Shalom Hebrew.

Your consent means a freely given, specific, informed, and clear indication that you agree to the processing of your personal data, either by statement or by clear affirmative action.

2. Shalom Hebrew’s Lawful Bases for Processing

Shalom Hebrew processes your personal data only when there is a lawful basis to do so. Specifically, we process your personal data when:

• The processing is based on your consent — for example, when you subscribe to newsletters, provide feedback or reviews, or allow us to analyze user behavior to improve the learning experience.

(Additional lawful bases are outlined in later sections of this Policy.)

2. Shalom Hebrew’s Lawful Bases for Processing (continued)

Shalom Hebrew processes your personal data only when we have a lawful basis to do so. Specifically, we may process your personal data in the following cases:

• Based on your consent:
  For example, when you subscribe to newsletters, participate in our events, webinars, or contests, accept cookies (other than strictly necessary ones), or when we post sweepstakes winners.
• Contractual necessity:
  When the processing is required to provide you with our Services according to our Terms of Service and any AI Additional Terms of Use that form a contract between you and Shalom Hebrew.
  This includes enhancing the learning experience for tutors and students through AI-powered personalized recommendations, improved lesson planning, and interactive learning tools.
• Biometric consent:
  When you explicitly consent to allow Shalom Hebrew and its online verification provider to process your biometric data (such as face verification) for purposes of identity verification and fraud prevention.
• Legitimate interests:
  Processing may be necessary for the purposes of our legitimate business interests, which may include (but are not limited to):
  • compliance with applicable Israeli financial and accounting laws;
  • assessing business performance by analyzing platform traffic and financial indicators;
  • promoting Shalom Hebrew through social media, media outlets, partners, and affiliates (such as bloggers or influencers);
    in particular, Shalom Hebrew may use a tutor’s name, profile picture, and other professional details for marketing or promotional purposes in accordance with the Terms of Service;
  • fulfilling contracts with Shalom Hebrew Business clients and providing reports on their employees’ learning progress and language assessment results;
  • fraud prevention and session control, ensuring appropriate protection of user data;
  • tutor verification and the continuous development of high-quality Hebrew learning programs;
  • AI data training to improve personalized learning features.
• Legal compliance:
  Where processing is required to comply with applicable laws, such as handling data subject access requests.
• Vital interests and public interest:
  In exceptional cases, processing may occur to protect your vital interests or the vital interests of another individual, or to perform a task carried out in the public interest or under legal authority.

In all cases, Shalom Hebrew will inform you about the legal basis and purpose of any processing before it begins, unless restricted by applicable law.

3. Data We Collect: Scope

(1) Student Accounts

Shalom Hebrew collects and processes the personal data you provide when registering and updating your account.
During registration, you submit your login credentials (username and password), first name, last name, and email address.

You may later edit your account to include additional information, such as syncing your Google Calendar with your Shalom Hebrew calendar.
Providing extra information is optional and designed to improve your experience — for example, to help you coordinate lesson times or manage your schedule more efficiently.

You are not required to provide any additional details beyond what is necessary for registration.

3. Data We Collect: Scope (continued)

(2) Tutor Accounts

Shalom Hebrew collects and processes the personal data you provide when registering and updating your tutor profile.
During registration, you submit your login credentials (username and password), first name, last name, and email address.

We require you to provide proof of qualifications, such as copies of diplomas, certificates, or other evidence of teaching experience.

You may edit your profile at any time to include additional information or to sync your Google Calendar with your Shalom Hebrew Calendar. This optional information helps you coordinate with students and manage your teaching schedule more efficiently.

You are not required to include additional personal information beyond what is necessary for registration. Optional details may include postal code, country, language skills, work experience, and gender information.

Some personal data — such as your name, location, or data derived from your IP address — may be publicly visible to other users or to the public through your profile. Shalom Hebrew may offer a feature that allows you to choose which information is visible to others by adjusting your privacy settings under “Edit My Profile.”

(3) Subscription to the Shalom Hebrew Blog

You may choose to subscribe to the Shalom Hebrew Blog to receive newsletters and updates.
To do this, you must provide your email address and give consent to receive communications.

(4) Posting of Information

Shalom Hebrew processes any personal data you voluntarily provide through the platform.
This may include surveys, feedback forms, Q&A comments, or other messages submitted via the Shalom Hebrew Platform.

By posting or submitting such content, you acknowledge that the information (including identifiable data) may be visible to Shalom Hebrew and other users (students or tutors).

Please note that some of your content may not be fully removable if it is associated with lessons or shared materials used by other users.

Unless you opt out, we may retain this information as long as necessary to resolve disputes, provide customer support, and comply with legal obligations.

Shalom Hebrew reserves the right to suspend or terminate accounts that misuse these interactive features or violate our Terms of Service.

(5) Service Use, Cookies, and Other Similar Technologies

When you use our Services, Shalom Hebrew may monitor and analyze web traffic and track your behavior patterns for legitimate business and security purposes.

Please refer to our Cookie Policy for full details about how we use cookies and similar technologies.

(6) Billing Information

We process transaction details related to your purchases on the Shalom Hebrew Platform, including transaction ID, date, and time.
Payment details are processed securely through third-party payment providers in accordance with applicable data protection laws.

3. Data We Collect: Scope (continued)

(7) Shalom Hebrew for Business

We may collect your name, email address, company name, and phone number to provide you with more information about Shalom Hebrew Business Services, as defined in the Shalom Hebrew Business Terms.

(8) Sensitive Data

Unless you have explicitly consented, Shalom Hebrew does not collect or process your sensitive personal data (such as data revealing race, religion, political opinions, or health information).

(9) Pages on Social Networks

We maintain official Shalom Hebrew pages on social media platforms such as Facebook, Instagram, TikTok, and LinkedIn.
When you interact with our social pages — for example, by following, commenting, or reacting to posts — we may analyze this engagement data to evaluate our marketing performance and improve our social media presence.
This processing is based on our legitimate business interests in understanding and improving our outreach and community engagement.

(10) Tutors Community (for Tutors Only)

We operate a Tutors Community accessible through our website via Single Sign-On (SSO).
To fulfill the purposes defined in this Privacy Policy, we may collect and process interaction data and usage information within this community (such as participation in discussions, shared content, and engagement metrics).

(11) Tutors Academy (for Tutors Only)

As a registered tutor, you may access our Tutors Academy — an online professional development space that offers courses and materials to enhance teaching skills, improve performance, and deepen Hebrew teaching methodologies.
We collect and process your activity data, comments, reviews, and survey responses to improve the courses, monitor effectiveness, and ensure they are engaging and beneficial.

(12) Information Required for Submitting Tax Documentation

To comply with Israeli and international tax and accounting laws, Shalom Hebrew may be required to collect and submit certain tax documentation containing personal data.
This may include your full name, country of citizenship, address, date of birth, taxpayer identification number (TIN) or equivalent, and other relevant details.

If applicable under EU Directive 2021/514 (DAC7), Shalom Hebrew, as a digital platform operator, may collect, verify, and report information about reportable sellers (tutors). This data may include your first and last name, primary address, date of birth, tax ID number, VAT number, and bank account identifier to meet our reporting obligations.

(13) Information Required for Marketing and Promotion

We may collect a tutor’s postal address to promote their Hebrew teaching services through the Shalom Hebrew Platform and help them reach students in specific geographic areas.

(14) Analysis of Speech Activity

When you teach or participate in lessons on the Shalom Hebrew Platform, we may analyze microphone activity to measure speaking time and engagement.
This analysis helps provide you with insights into your speaking participation during lessons and improve your learning or teaching performance.
No voice recordings or speech content are stored or used beyond this analytical purpose.

3. Data We Collect: Scope (continued)

(15) Language Assessment

Shalom Hebrew may process your personal data to assess your Hebrew language proficiency level.
For this purpose, we may collect and process your name, email address, and language assessment results.
Such assessments may occur before or after registration on the Shalom Hebrew Platform.

(16) Video Lessons, Sales Calls, Events, and Webinars

We may process voice recordings, lesson recordings, visual likeness, and interactions when you participate in group or individual lessons, sales calls, webinars, or live events hosted by Shalom Hebrew.
You will always be notified before any recording occurs, and your consent will be requested if required by law.

(17) Information Processed by AI-Powered Tools

Shalom Hebrew integrates AI-powered tools provided by trusted third parties to enhance your learning experience and for AI data training purposes.

We may process certain data such as:

• text prompts,
• voice or audio recordings,
• lesson recordings, and
• lesson transcripts,

to provide:

• personalized learning recommendations,
• automatic lesson plans,
• grammar explanations,
• vocabulary cards and messages,
• suggested exercises and homework,
• assessment of language proficiency levels, and
• AI chatbot-based vocabulary and grammar practice.

All such processing is conducted in accordance with data protection laws, and your data is used only to improve the learning experience and never sold to third parties.

(18) Tutor Verification (for Tutors Only)

We process your facial biometric data (through a secure third-party verification provider) and your identification document to confirm your identity and prevent fraud or impersonation.
This process is based on your explicit consent and is handled securely in compliance with privacy regulations.

(19) Information about Business Clients and Leads

Shalom Hebrew processes the personal data of its business clients and leads (B2B), including:

• name,
• email,
• phone number,
• position, and
• company name.

This data is used for:
(i) Sales and marketing — contacting potential clients, qualifying leads, offering relevant products and services, and managing outreach campaigns.
(ii) Contractual obligations — providing, managing, and fulfilling agreements, including sending documentation, updates, and contract-related communications.

4. Data We Collect: Purposes

(1) Provision of Services

We process your personal data primarily to grant access to the Shalom Hebrew Platform and to fulfill our contractual obligations under the Terms of Service.

Specifically, we use your information to:

• help students and tutors find each other’s profiles,
• schedule lessons,
• facilitate the teaching and learning process, and
• track student progress and performance over time.

4. Data We Collect: Purposes (continued)

(1) Provision of Services (continued)

To use the Shalom Hebrew Services, you must provide payment and billing information (for example, credit card details) through our authorized third-party payment partners, which process your personal data securely and in encrypted form.
Please refer to our Refund and Payment Policy for more information.

We may also ask you to take a Hebrew language assessment to determine your level of proficiency.

For companies using Shalom Hebrew Business Services, we process the personal data of their Authorized Users to:

• create accounts,
• enable access to services,
• conduct language assessments, and
• generate reports on learning progress and results.

Please note that without this information, we will be unable to provide core functionalities of the Shalom Hebrew Platform, connect you with other users, or allow you to communicate and take or give lessons.

(2) Payment Services

Shalom Hebrew uses trusted third-party payment providers (such as Stripe, PayPal, or Braintree) to process payments securely.

• Your payment data is processed only by these providers and is protected using SSL encryption.
• All payment information is stored encrypted and securely by these providers — Shalom Hebrew does not store payment data on its own servers.
• Tutors receive payments for confirmed lessons via the same secure payment channels.

We may also use limited transaction data (e.g., transaction date, amount, and last four digits of your card number) shared by our payment providers to confirm that a specific transaction occurred — for example, to verify your eligibility for a promotional offer.

(3) Referral Programs

Shalom Hebrew may operate referral programs to promote the platform:

• Tell-a-Friend Program:
  You may receive a personal referral link to share with friends. We do not collect your friend’s data unless they follow the link and voluntarily register on the Shalom Hebrew Platform.
• B2B Referral Program:
  You may share a colleague’s name, job title, and email address if you believe they may be interested in Shalom Hebrew Business Services.
  We will notify your colleague at the time of initial contact that their information was shared as part of the referral program.

(4) Communications

We may contact you via email or other communication methods (including in-app or public notifications) for purposes related to the Services, such as:

• welcome messages,
• security or legal notices,
• platform updates,
• reminders, and
• personalized recommendations.

We may also use your data to enable communication between users on the platform — for example, exchanging messages, conducting video calls, or leaving feedback.

You may also receive push notifications through the Shalom Hebrew mobile app. You can adjust or disable these notifications in your smartphone settings.

4. Data We Collect: Purposes (continued)

(5) User Research

We may use your contact information (including your email, phone number, or Zoom/Skype ID) to invite you to participate in user experience research intended to improve Shalom Hebrew’s educational platform.

This research may include:

• Feature development and platform updates,
• Marketing analysis (including potential publication of insights on Shalom Hebrew’s website or social media),
• Customer support improvements, and
• Other service updates aimed at enhancing your learning experience.

Your feedback will never be video- or audio-recorded without your explicit consent. If we wish to record your voice, image, or video during a research session, we will obtain your prior permission.

(6) Marketing and Promotion of Shalom Hebrew

We may process your first name, last name, and email for inclusion in our mailing list or newsletter, and send you informational or promotional updates about Shalom Hebrew Services.

• We will always request your consent first, and you can opt out at any time using the unsubscribe link provided in each message or through your user settings.
• If you have shared your phone number, we may contact you by phone for marketing or promotional purposes.

Affiliate and Influencer Programs:
Shalom Hebrew may allow individuals or organizations to join affiliate or influencer programs to promote our platform. When you apply to participate, we will process your information to register you as an affiliate and monitor your progress in promoting the platform.

We may also use your postal address (with your consent) for search engine marketing and optimization purposes.

Please note that feedback you provide may be used by Shalom Hebrew for marketing or educational purposes without additional compensation, as outlined in our Terms of Service.

(7) Behavioral and Social Media Marketing

We may share your email address or similar identifiers with Google and Meta (Facebook/Instagram) to deliver personalized advertisements and manage social media marketing campaigns.
These activities are conducted based on our legitimate business interests in promoting our services while carefully respecting your privacy and preferences.

(8) Identifying Influencers for Potential Collaborations

We may use third-party analytics tools, such as Captiv8, Inc. and LiveRamp Holdings, Inc., to identify potential influencers or ambassadors among our students or tutors for future collaborations.

This process involves:

• Analyzing your registration data (e.g., name, country, social media presence),
• Matching it with public social media profiles, and
• Receiving limited information (such as your social media handles) from these partners.

If you are identified as a potential influencer, Shalom Hebrew may contact you directly to propose a collaboration and provide you with a specific privacy notice regarding this activity.

4. Data We Collect: Purposes (continued)

(9) Analytics and Development

To continuously improve the Shalom Hebrew Platform, identify user needs, and enhance functionality, we collect and analyze usage data and analytics.
This includes:

• information you provide during registration,
• web traffic and interaction data,
• cookies and similar technologies,
• pages visited, duration and date of visit, device type, approximate location, and related usage data.

For these purposes, Shalom Hebrew may use analytics services such as Google Analytics, Firebase, Hotjar, Amplitude, Branch.io, Braze, or Intercom, all of which comply with privacy and data protection standards.

We may also conduct A/B testing or research activities to compare different platform versions for user engagement and satisfaction.
These tests help us understand how users interact with features, allowing us to improve user experience and develop new ones.

In some cases, we may also run polls or surveys using GDPR-compliant third-party tools. Participation is always voluntary, and you may opt out at any time via your user settings.

We may use cookies and usage data to show you more relevant content and advertising based on your past activity on Shalom Hebrew.
Please refer to our Cookie Policy for more details.

(10) Tutor Verification and Program Development

To maintain the quality and trustworthiness of Hebrew lessons, Shalom Hebrew collects and processes tutor credentials and qualifications to confirm their eligibility to teach the subjects they claim.

Additionally, we collaborate with tutors to develop learning programs and educational materials, using the information they provide.

To verify tutor identities and prevent fraud, we process biometric data (facial recognition) and government-issued ID through secure verification providers.
For analytical purposes, we may also process tutors’ registration data to automate and enhance the verification process.

(11) Improvement of Tutor Ranking Algorithm

To ensure a fair and efficient tutor ranking system, we collect and analyze performance metrics and feedback data provided by both students and tutors.
This helps improve how tutors are displayed and recommended on the platform.

The processing of this data is based on legitimate business interests in providing students with the most relevant and qualified tutors, as explained in Section 3.6 of our Terms of Service.

(12) Managing the Tutors Community

We process emails, interaction data, and usage information of tutors participating in the Shalom Hebrew Tutors Community.
This allows tutors to:

• share best teaching practices,
• receive official updates and resources,
• communicate with one another and with the Shalom Hebrew team.

This processing is based on our legitimate interest in community building, professional development, and engagement among tutors.

All access to personal data shared within the Tutors Community is strictly limited to authorized employees or service providers on a need-to-know basis.

4. Data We Collect: Purposes (continued)

(13) Support and Platform Supervision

In the event of disputes or issues related to the Shalom Hebrew Platform or its Services, we may process relevant data — including communications, account information, and interaction records — to:

• resolve such disputes,
• monitor user activity and compliance with our Terms of Service, and
• respond to user complaints, inquiries, or support requests.

This processing ensures the safety, integrity, and proper functioning of the platform.

(14) Events and Webinars Conducted by Shalom Hebrew

When you register for or attend events or webinars organized by Shalom Hebrew, we process your personal data (such as your name, email address, and company or student affiliation) to:

• provide you with access to the event,
• send you confirmations, reminders, and follow-up materials, and
• deliver related resources or information about our Services that you may have requested.

(15) Competitions and Sweepstakes

Competitions

From time to time, Shalom Hebrew may organize learning-based competitions open to individuals who meet specific eligibility criteria.
Participants must complete a registration form, and their data will be used solely for:

• organizing and conducting the competition,
• determining winners, and
• notifying participants of results and prizes.

Sweepstakes

We may occasionally conduct sweepstakes among registered users who meet entry requirements.
In such cases, we may process your:

• user ID,
• name,
• date of birth,
• country of residence, and
• email address,

for the purposes of verifying eligibility, notifying winners, delivering prizes, and meeting legal and tax obligations.

Winners may be required to submit an affidavit of eligibility and tax documentation (such as national or federal forms).
With your consent, Shalom Hebrew may also publish the winner’s name on its website or social media.

(16) Compliance with Legal Requirements

We process payment-related and transaction information as necessary to comply with applicable financial, tax, and accounting regulations.
Additionally, we may process any data collected through the Shalom Hebrew Platform to respond to legal requests from users or authorities, or to exercise, establish, or defend our legal rights in case of disputes or investigations.

(17) Fraud Prevention

We may monitor certain data, such as login activity, payment patterns, and user behavior, to prevent fraudulent activities, unauthorized access, and misuse of the Shalom Hebrew Platform.
This processing also helps us manage and secure your user sessions effectively.

(18) Platform Adaptation (for Tutors Only)

If you choose to provide gender-related information in your profile, Shalom Hebrew may use that data to improve platform personalization — for example, to enhance the accuracy of profile translations and to make the platform more inclusive and adaptive.

(19) Changes to This Privacy Policy

Shalom Hebrew may update or modify this Privacy Policy from time to time.
Any updates will not reduce your privacy rights unless you provide explicit consent to such changes.
The latest version of the Privacy Policy will always be available on this page, and the “Last Updated” date will reflect the most recent revision.

If we make any substantial changes, we will notify you by email or through a prominent notice on our platform.

5. How Is Personal Data Shared?

To provide high-quality services and maintain efficient operations, Shalom Hebrew collaborates with employees, independent contractors, and third-party service providers under Data Processing Agreements (DPAs) or Standard Contractual Clauses (SCCs), in compliance with applicable privacy laws.

For these reasons, some of your personal data may be shared with the third parties listed below.
All third-party partners are carefully vetted, operate under strict confidentiality obligations, and use secure data storage solutions, such as Amazon Web Services (AWS) with servers located in Ireland, Germany, and the United States.

(1) Categories of Third-Party Service Providers

Analytics Services

These providers help us understand user behavior and improve our platform.
Personal data shared may include usage information, cookies, and interaction data, as described in Sections 3(5) and 3(14).

Social Network Platforms and Search Engines

Used for advertising, audience targeting, and visibility improvement.
Shared data may include marketing identifiers as described in Section 4(7) and Section 5(2).

Customer Communication Solutions

Used for managing support requests, feedback, and user communications.
Data may include messages and contact details, as described in Section 3(4).

User Research Tools

Used for surveys, usability studies, and product development research.
Shared data may include contact details and feedback, as described in Section 4(5).

Email and Push Notification Management Services

Used to send transactional emails, reminders, and updates.
Shared data may include contact information and personal identifiers.

SMS Providers for Marketing and Notifications

Used to deliver text message alerts and promotions.
Shared data may include phone numbers and user identifiers.

Payment Service Providers

Used to process payments and refunds.
Shared data may include billing details and transaction information, as described in Section 3(6).

AI-Powered Service Providers

Used to enhance learning experiences, lesson personalization, and AI training.
Shared data may include lesson transcripts, audio samples, and interaction data, as described in Sections 3(16) and 3(17).

Video Conferencing and Speech-to-Text Tools

Used to facilitate online lessons and accessibility features.
Shared data may include audio, video, and session data, as described in Section 3(16).

Influencer Marketing Solution Providers

Used to identify potential brand ambassadors and collaborators.
Shared data may include names, usernames, and public profile links, as described in Sections 3(1) and 3(2).

Language Assessment Tools

Used for evaluating language proficiency and generating reports.
Shared data may include assessment results and contact details, as described in Section 3(15).

Search Engine Optimization (SEO) and Marketing Tools

Used for improving search visibility and digital marketing performance.
Shared data may include advertising identifiers and tracking cookies, as described in Section 3(13).

Tutors Academy Management Services

Used to manage online training materials and courses for tutors.
Shared data may include activity data and feedback, as described in Section 3(11).

Tutors Community Management Services

Used to host and moderate the Shalom Hebrew Tutors Community.
Shared data may include interaction and usage data, as described in Sections 3(10) and 4(10).

Online Verification Providers

Used for secure tutor identity verification and fraud prevention.
Shared data may include biometric data and ID documents, as described in Section 3(18).

Tax and Accounting Compliance Software Providers

Used to meet financial reporting and tax obligations.
Shared data may include personal identification, tax numbers, and payment details, as described in Section 3(12).

5. How Is Personal Data Shared? (continued)

(2) Use of Social Network Platforms

Shalom Hebrew maintains official pages on Facebook, Instagram, LinkedIn, and TikTok to communicate with users, share updates, and promote Hebrew-learning content.

• LinkedIn acts as both a data processor on behalf of Shalom Hebrew and as an independent data controller of user information.
• TikTok and Shalom Hebrew each process personal data independently as separate data controllers.
• For Facebook and Instagram, Meta Platforms, Inc. (“Meta”) and Shalom Hebrew are joint controllers with respect to the collection and processing of data related to:
  • page insights and statistics,
  • user reactions (likes, comments, shares), and
  • information provided when contacting us through Meta’s platforms.

You can find more information about the joint controllership arrangement with Meta here:
👉 https://www.facebook.com/legal/terms/page_controller_addendum.

You may contact Shalom Hebrew at info@shalomhebrew1.com regarding any questions about your personal data or activities on our social media pages.

Additionally, Shalom Hebrew may engage contractors, subsidiaries, and service providers located in various countries, including those outside of the European Economic Area (EEA) and Israel, who may have limited access to your personal data.

Whenever data is transferred internationally, Shalom Hebrew ensures that it is:

• shared only for the purposes defined in this Privacy Policy,
• protected through certified, secure platforms, and
• governed by data protection agreements (including Standard Contractual Clauses approved by the European Commission) and technical safeguards that ensure encryption and secure transfer.

(3) Data Transfer in Case of Change of Control or Asset Disposition

In the event of a merger, acquisition, restructuring, sale of assets, or change of ownership, Shalom Hebrew will:

• continue to protect your personal data’s confidentiality, and
• notify affected users before any transfer of data occurs or if it becomes subject to a different privacy policy.

(4) Companies Using Shalom Hebrew Business Services

If your employer or organization uses Shalom Hebrew Business Services, we may share with them the language learning progress and results of assessments of their authorized users (such as employees or trainees), as agreed in the applicable business contract.

(5) Shalom Hebrew Independent Contractors

We work with independent contractors and freelance professionals who assist in providing our Services.
These contractors may support us in:

• data analytics and software development,
• customer support and communication,
• marketing, user research, and promotions, and
• financial, operational, or legal functions.

All contractors operate under strict confidentiality and data protection agreements, and have access to personal data only on a need-to-know basis.

(6) Other Users of the Shalom Hebrew Platform

Your personal data may be visible to other users or visitors of the Shalom Hebrew Platform, depending on your activity and privacy settings.
For example:

• your name and profile picture may appear to others when you join a group class,
• your reviews or comments on a tutor’s profile may be publicly displayed, and
• your contact information may be shared directly with a tutor or student for lesson coordination, as part of our Services.

6. How Long Will Personal Data Be Processed and Stored by Shalom Hebrew?

Shalom Hebrew retains your personal data only for as long as necessary to fulfill the purposes for which it was collected and processed.

Generally, your personal data is kept while your account remains active.
If your account has been inactive for more than 2 years, it will be considered expired, and your personal data will be deleted from our active systems within 90 days or earlier upon request.

For data processed by AI-powered tools, retention may last up to 2 years within the EU (and longer outside the EU) for training and service improvement purposes.

In cases of ongoing disputes or legal obligations, we may retain certain information for longer periods to establish, exercise, or defend legal claims or comply with tax and regulatory requirements.

If you’ve subscribed to our newsletter, your contact details will be stored until you unsubscribe using the link in each email.

If you registered for events or webinars, your details will be merged with your account data or deleted within 30 days after the event if you registered externally.

Lists of participants in sweepstakes will be deleted 30 days after the event closes, and the names of winners will remain public only until consent is withdrawn.

After the expiration of these retention periods, Shalom Hebrew will permanently delete or anonymize your personal data unless otherwise required by law.

7. Your Rights Regarding Your Personal Data

As a user (“data subject”), you have specific rights under data protection laws concerning the personal data Shalom Hebrew processes about you:

(1) Right of Confirmation

You have the right to request confirmation of whether Shalom Hebrew is processing your personal data.

(2) Right of Access

You have the right to access your personal data held by Shalom Hebrew and to receive a copy of it.

(3) Right to Rectification

You may request that Shalom Hebrew correct or complete any inaccurate or incomplete personal data.

7. Your Rights Regarding Your Personal Data (continued)

(4) Right to Erasure (“Right to Be Forgotten”)

You have the right to request that Shalom Hebrew permanently delete your personal data.
In most cases, we will comply with such requests unless the data must be retained to comply with legal obligations (such as tax or accounting laws).

You can delete your personal data by:

• Emailing us at: info@shalomhebrew1.com – we will respond within 30 days and confirm the outcome.
• Deleting specific items (e.g., payment method) via your user account settings.
• Deleting your entire account via the platform’s settings page, following the instructions for permanent removal.

(5) Right to Restriction of Processing

You may request that Shalom Hebrew temporarily restrict the processing of your personal data in specific circumstances, such as:

• when you contest the accuracy of your data;
• when processing is no longer necessary, but you prefer restriction instead of deletion (for example, to establish or defend a legal claim).

(6) Right to Data Portability

You have the right to request that Shalom Hebrew transfer your personal data directly to another controller (for example, another education platform), where technically feasible and without adversely affecting others’ rights and freedoms.

(7) Right to Object to Processing

You may object to the processing of your personal data if it is based on legitimate interests or public interest grounds.
If you object, we will stop processing your data unless we can demonstrate compelling legitimate reasons that override your interests or fundamental rights.

For example, you may object to the use of your data for AI training purposes or automated recommendations directly through your account settings.

7. Your Rights Regarding Your Personal Data (continued)

(8) Right to Withdraw Consent at Any Time

You have the right to withdraw your consent to the processing of your personal data at any time by contacting Shalom Hebrew.

Once we receive your withdrawal request, we will process it promptly and stop processing your data unless required by law to continue doing so.

You can contact us at info@shalomhebrew1.com to submit this request.
All such requests are free of charge.

If you believe that your rights have been violated, you have the right to lodge a complaint with the Israeli Privacy Protection Authority or another competent data protection authority.

When data processing is conducted for direct marketing purposes, you may object at any time, and we will immediately stop using your data for that purpose — no explanation required.

8. Other Privacy Commitments

(1) Cross-Border Data Transfers

Shalom Hebrew may process and store personal data both within Israel and outside of Israel (for example, through third-party hosting or payment providers).
Regardless of location, we ensure that high standards of data protection and security are maintained, including compliance with international privacy frameworks and contractual safeguards.

(2) Response Time to User Requests

Shalom Hebrew will respond to any data-related request within one month of receipt.
In exceptional cases (for example, if the request is complex or we receive an unusually high number of requests), we may extend this period by up to two additional months.
If an extension is required, we will notify you within the first month, explaining the reason for the delay.

(3) Security of Your Data

Shalom Hebrew takes both technical and organizational measures to ensure that personal data is processed securely — protecting it against unauthorized access, alteration, disclosure, loss, or destruction.
We work only with verified and trusted contractors and require them to sign data processing agreements to ensure full compliance with our privacy and security standards.

8. Other Privacy Commitments (continued)

(4) Accessing Your Account to Provide Support

In rare and exceptional circumstances, such as for troubleshooting or customer support, Shalom Hebrew’s support specialists may need to access your account.

If this occurs, they may temporarily view information you have submitted, including lesson schedules or connected calendar data (for example, if you’ve synced Google Calendar with the Shalom Hebrew system).

We will always request your explicit permission before accessing your account.
You may also modify your Google Calendar privacy settings to hide personal events before granting permission.

Please note that if you deny access, it may limit our ability to resolve certain technical issues efficiently.

(5) Children’s Privacy

Shalom Hebrew is committed to protecting children’s privacy.
Our services are not intended for use by children under 18 without supervision by a parent or legal guardian.

If you are under 18 (but over 13), a parent or guardian must create and supervise your account.
We do not knowingly collect personal data from children under 13 and actively discourage independent use of our services by minors.

Parents and guardians are encouraged to monitor their children’s online activity and ensure that personal information is not shared on the Shalom Hebrew platform without their consent.

(6) Breach Notifications

If a data breach occurs that may pose a significant risk to your rights or freedoms, Shalom Hebrew will notify you and the Israeli Privacy Protection Authority (or another competent data protection agency) without undue delay.
We will also take all reasonable steps to minimize potential harm.

(7) “Do Not Track” Requests

The Shalom Hebrew platform does not share personal data with third parties for direct marketing purposes.
Please note that our systems currently do not support “Do Not Track” browser requests.

(8) California Privacy Rights

If you are a resident of California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to request information about the categories and sources of personal data we collect;
• The right to request deletion of your personal data (subject to legal obligations);
• The right to know whether your data is sold or disclosed, and to whom;
• The right to opt out of the sale of personal data (note: Shalom Hebrew does not sell personal data).

To exercise any of these rights, California residents can contact us at: info@shalomhebrew1.com.

8) California Privacy Rights (continued)

• Right to Know: You have the right to know the categories and specific pieces of personal data that Shalom Hebrew has collected about you and to access a copy of your personal data.
• Right to Correction: You have the right to have inaccurate personal data about you corrected.
• Right to Deletion: You have the right to request deletion of personal data that we have collected, subject to applicable legal exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal data. (For clarity, Shalom Hebrew does not sell personal data.)

Verification of Requests. We may ask you and/or your authorized agent to provide certain information to verify your identity and authority before we fulfill a request. The information requested will depend on your prior interactions with us.

For more information about what personal data we collect and how we collect it, please see Sections 2 and 3 of this Privacy Policy. For the purposes for which your personal data is collected and the categories of service providers who may access it, please see Sections 4 and 5.

Non-Discrimination. Shalom Hebrew will not discriminate against you for exercising any of your rights under the CCPA.

How to Submit a Request. To exercise your rights, please contact us at: info@shalomhebrew1.com.

8.9 Automated Decision-Making and Profiling

As part of the Shalom Hebrew Platform functionality, we may process user data in ways that could be considered profiling.

Specifically, automated systems and algorithms may analyze usage patterns, engagement levels, and other performance metrics to improve the matching process between students and tutors — for example, suggesting suitable tutors to learners or prioritizing lesson recommendations.

This automated processing is necessary for the effective delivery of our services and ensures users receive personalized and relevant learning experiences.

If you wish to request human review, express your opinion, or challenge an automated decision, you may contact us at info@shalomhebrew1.com.

8.10 Sale of Personal Data

Shalom Hebrew does not sell personal data, including that of any user under the age of 16.

9. Data Privacy Framework Program

(1) Participation in International Data Privacy Standards

For data processed under this Privacy Policy, Shalom Hebrew adheres to international privacy principles comparable to the EU–U.S. Data Privacy Framework (DPF) and other global standards.

Our commitment includes:

• Maintaining secure data transfers across borders,
• Ensuring protection of personal information consistent with the EU and Israeli privacy laws,
• Partnering only with third-party providers that meet equivalent privacy and security obligations.

To learn more about the Data Privacy Framework, visit www.dataprivacyframework.gov.

(2) Privacy-Related Complaints

If you have any complaints regarding how Shalom Hebrew handles your personal data, please contact us first at info@shalomhebrew1.com.
We are committed to resolving any privacy-related inquiries quickly and transparently.

If a concern cannot be resolved directly, you may contact the Israeli Privacy Protection Authority or, if applicable, your local data protection authority in your country of residence.

9.3 Dispute Resolution

If you have a concern or complaint regarding the handling of your personal data by Shalom Hebrew, we encourage you to contact us directly first, and we will make every reasonable effort to resolve the matter quickly and fairly.

Please email us at info@shalomhebrew1.com with the subject line “Privacy Dispute Resolution”, and include:

• Your full name and contact information,
• A detailed description of the issue, and
• Any supporting documentation or screenshots that may help clarify the matter.

Upon receiving your email, our Privacy Resolution Team will review the matter and work with you to reach an amicable solution.
If the complaint cannot be resolved internally within a reasonable period, you may choose to pursue independent dispute resolution through the Association of National Advertisers (ANA) at:
👉 https://www.ana.net/content/show/id/accountability-dpf-consumers
These services are provided at no cost to you.

9.4 Binding Arbitration

If you and Shalom Hebrew cannot resolve a privacy-related issue through our internal process or via the independent resolution mechanism described above, you may request that the matter be referred to binding arbitration.

To initiate the arbitration process, please contact us first at info@shalomhebrew1.com, and we will coordinate the process with the appropriate arbitration body and guide you through the next steps.

Arbitration will be conducted in accordance with applicable privacy and consumer protection principles. For reference, you may review the Data Privacy Framework Annex I: Arbitral Model here:
👉 https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf

9.5 U.S. Oversight

Shalom Hebrew complies with international privacy and consumer protection standards.
The U.S. Federal Trade Commission (FTC) maintains oversight authority to investigate and enforce privacy compliance obligations where applicable.

9.6 Disclosure to Law Enforcement

Shalom Hebrew may disclose your personal information only when required by law, or when there is a good-faith belief that disclosure is necessary to comply with a lawful investigation, legal process, or order by competent authorities.
Whenever legally possible, we will notify affected individuals of such disclosure.

10. Legal Matters

At Shalom Hebrew, we treat your use of our Services as private and confidential.
However, in limited and legally justified circumstances, we may disclose your personal data in our records if necessary to:

1. Comply with legal obligations or respond to lawful requests, subpoenas, or court orders;
2. Investigate or enforce potential violations of this Privacy Policy or our Terms of Service, including unlawful or abusive use of the Services;
3. Detect, prevent, or investigate fraud, security breaches, or other harmful activities;
4. Protect the rights, property, or safety of Shalom Hebrew, our team members, our users, or the public.

We are committed to handling your personal data responsibly and securely so that you can use our Services with confidence and peace of mind.

If you have any questions or concerns about your privacy or this Policy, please contact us:
📧 info@shalomhebrew1.com
📍 Arlozorov 34, Ramat Gan, Israel

Your Shalom Hebrew Team